This Shipping & Delivery Policy applies to all products purchased directly from RAYDEEP LIMITED’s official online store (the “Website”). It outlines the terms, costs, and procedures for delivering our products (including women’s bohemian-style/western wilderness-inspired vacation dresses, pants, and related accessories) to global customers. Please note: RAYDEEP does not offer free shipping—all shipping costs are borne by the customer and calculated based on order details and delivery destination. By placing an order on our Website, you acknowledge and agree to comply with this Policy.
1. Shipping Coverage
RAYDEEP offers shipping to most countries and regions worldwide. However, we reserve the right to restrict shipping to certain destinations due to local laws, customs regulations, or logistical limitations (e.g., regions under international sanctions, remote areas with limited delivery services). During checkout, you may enter your shipping address to confirm if delivery is available to your location.
2. Shipping Costs
- No Free Shipping: All shipping costs are calculated separately from the product purchase price and are the customer’s responsibility.
- Cost Calculation Factors: Shipping fees depend on three key factors:
- Delivery Destination: Fees vary by country/region (e.g., higher costs for long-distance or remote locations).
- Order Weight & Volume: Heavier or bulkier orders (e.g., multiple dresses/pants) will incur higher shipping fees.
- Shipping Method: Faster delivery options (e.g., expedited shipping) cost more than standard shipping.
- Cost Display: Exact shipping costs will be automatically calculated and displayed at checkout, after you enter your shipping address and select a delivery method. You must confirm the shipping fee before completing your order.
- Additional Charges: Customs duties, import taxes, or local handling fees (imposed by your country/region’s customs authority) are separate from shipping costs and are also the customer’s responsibility. RAYDEEP is not liable for these additional charges.
3. Order Processing Time
Before shipping, all orders undergo a verification and processing period:
- Standard Processing: Typically 1–3 business days (Monday to Friday, excluding Hong Kong public holidays). This includes checking product availability, verifying payment details, and preparing items for shipment.
- Processing Delays: Processing may take longer (up to 5 business days) during peak seasons (e.g., vacation peak periods, sales events) or for custom-sized products. We will notify you via email if your order experiences significant processing delays.
- Shipment Initiation: Orders are only shipped after processing is complete. You will receive a shipping confirmation email once your order has been dispatched.
4. Delivery Timeframes
Delivery time refers to the period from when your order is dispatched (after processing) to when it arrives at your shipping address. It excludes processing time and may vary by destination and shipping method:
| Destination Category | Standard Shipping Time | Expedited Shipping Time (if available) |
| Hong Kong (Local) | 1–2 business days | Same-day delivery (for orders placed before 12:00 PM HK time, subject to availability) |
| Other Asian Regions (e.g., Japan, Singapore, South Korea) | 3–7 business days | 2–4 business days |
| North America & Europe | 7–14 business days | 3–7 business days |
| Oceania, South America | 10–21 business days | 5–10 business days |
| Remote Areas (e.g., rural regions, small islands) | 14–28 business days | Not always available |
- Notes on Delivery Time:
- Delivery times are estimates only and not guaranteed. They do not include weekends, public holidays, or customs clearance delays.
- Customs clearance may extend delivery time, especially for international orders. RAYDEEP has no control over customs procedures and cannot speed up this process.
5. Shipping Carriers
RAYDEEP partners with reputable global and local shipping carriers to ensure reliable delivery. The carrier assigned to your order depends on your destination and shipping method:
- Global Carriers: DHL, FedEx, UPS (for international expedited shipping).
- Regional Carriers: SF Express (Asia), Royal Mail (UK), USPS (USA), and local couriers (for standard shipping to specific regions).
- Carrier Selection: You may be able to select a preferred carrier at checkout (if multiple options are available for your location). If no selection is offered, we will assign the most suitable carrier based on cost and delivery speed.
6. Order Tracking
All shipped orders include a tracking number to help you monitor delivery progress:
- Tracking Number Issuance: A unique tracking number will be included in your shipping confirmation email (sent after dispatch).
- How to Track: Use the tracking number to check status via the carrier’s official website (a direct link will be provided in the shipping confirmation email).
- Tracking Limitations: Tracking updates may take 24–48 hours to appear on the carrier’s website after dispatch. For remote areas, tracking may only show major checkpoints (e.g., arrival at local customs, out for delivery) rather than real-time location.
7. Shipping Address Requirements
To avoid delivery delays or failures:
- Accurate Address: Provide a complete, correct shipping address (including street name, house number, apartment/unit number, city, postal code, and country). Missing or incorrect details (e.g., wrong postal code, incomplete apartment number) may cause the package to be returned to RAYDEEP or lost.
- Address Modifications: You may request to change your shipping address only before your order is processed (i.e., within 24 hours of placing the order). Contact our customer service team ([email protected]) with your order number and updated address. Once processing is complete (or the order is dispatched), we cannot modify the address.
- PO Boxes: Delivery to PO boxes is only available if the selected carrier supports it. Check with the carrier (via their website) if your PO box is eligible before placing an order.
8. Delivery Issues & Solutions
If you encounter problems with your delivery (e.g., missing package, delayed delivery, damaged package):
- Check Tracking First: Use your tracking number to confirm the latest delivery status (e.g., “out for delivery”, “held at customs”, “returned to sender”).
- Contact Carrier: For issues like “held at customs” or “delivery attempted”, contact the shipping carrier directly using the tracking number—they can provide the most up-to-date details.
- Contact RAYDEEP: If the carrier cannot resolve the issue, or if your package is marked as “delivered” but not received, contact our customer service team within 7 days of the expected delivery date. Provide your order number, tracking number, and a description of the problem. We will assist in investigating with the carrier, but RAYDEEP is not liable for packages lost or delayed due to carrier errors, incorrect address information, or customer unavailability.
9. Undelivered & Returned Packages
- Undelivered Packages: If a package is undeliverable (e.g., incorrect address, customer unresponsive to delivery attempts, customs refusal), the carrier will return it to RAYDEEP.
- Fees for Returned Packages: If the package is returned due to customer error (e.g., wrong address, refusal to pay customs fees), you will be responsible for:
- The original shipping cost (non-refundable).
- The carrier’s return shipping fee (charged to RAYDEEP by the carrier).
- Resolution for Returned Packages: Once RAYDEEP receives the returned package, we will contact you to discuss options (e.g., re-shipping the package with additional shipping/return fees, processing a refund for the product price minus original shipping and return fees).
10. Changes to This Policy
RAYDEEP reserves the right to modify this Shipping & Delivery Policy at any time (e.g., adjusting shipping costs, updating carrier partners). Updated policies will be posted on our Website with a revised “Last Updated” date. Your continued use of our Website or purchase of products after the update constitutes acceptance of the new policy.